Terms & Conditions


Please arrive 5 minutes before your appointment time so it can commence on schedule. We have to keep following appointments on time so arriving late would mean that we have less time to dedicate to you.

Cancellation Policy

24 hour notice is required to cancel any appointment. Cancellations of less than 24 hours notice will incur a 50% fee of the total treatment charge, payable before any future appointment.

Treatment suitability

We will always assess whether treatment is suitable for you prior to any treatment being carried out. If not suitable we will inform you as to the reasons why.


We may run promotions on both products and services. All promotions without exception will be subject to the following terms and conditions:

  • Limited to a specific time frame, outlined in the published information
  • Subject to availability
  • Product promotions are also only while stocks last

Patch Tests

Your personal safety and satisfaction is taken very seriously, some treatments will require a patch test at least 24 hours prior to the treatment for clients who have not previously had the treatment with us. Patch tests are compulsory and will be discussed and arranged when booking.

Medical Conditions

Clients with medical conditions such as heart conditions, high/low blood pressure, circulatory disorders, gynaecological disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies or any other conditions that may cause concern regarding treatments MUST advise us of such in advance of any treatments. If any treatment is found to be unsuitable we will recommend alternatives where possible, subject to availability.


All advertised prices are subject to change without prior notice.


Payment is accepted by cash or card.

In general most treatments require payment on the day.

Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.


Purchased gift vouchers are non-refundable and non-transferable. Vouchers cannot be exchanged for cash. When redeemed, change cannot be given. Please check upon booking if you have any questions.


Beautiful Soles will not be held liable for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provides all relevant medical details prior to each treatment. We will not be liable for any problem that occurs as a result of the client’s failure to disclose such details.

Online shop


Prices are as stated time of publication. All prices include VAT. Delivery charges are not included in the prices quoted on individual products.

Delivery charges are stated at checkout.


All deliveries are subject to stock availability and authorisation of your payment.

We use Royal Mail 2nd Class (3-4 Working Days).


Should your product get lost, damaged or is faulty then you must notify the company within 48 hours of purchase. It is the customers responsible to inspect the delivery and inform us by email. Any goods returned must be in exactly the same packaging and condition as when they were dispatched, i.e. in original and complete packaging, with all insertions and parts. Failure to do so might result in the goods being returned to the customer and the grounds for refunding the goods being nullified.

Photos will be requested as proof of damage from transit.